Contact
Contact Us
Email is the fastest way to reach us, and it keeps a written record of whatever we agree. We answer Mon-Sat, 8am-8pm ET.
Email us
support@onlineesaletter.comPlease don't send detailed medical information by email. Your screening form and your appointment are the secure places for that.
What to Write About
- Before you buy
- Questions about your state, your timeline, or whether you need an ESA or a PSD letter.
- About an order
- Include the name and email you ordered under so we can find it quickly.
- Refunds
- Read the Refund Policy first, then email us. Please don't start a bank dispute before contacting us.
- Corrections
- If something on this site is wrong, tell us. We fix errors and note the change.
- Privacy requests
- To see, correct, or delete your information, email us with the subject line PRIVACY REQUEST.
Mailing Address
[Add your real business mailing address. A physical address is required by the CAN-SPAM Act in your marketing emails, and its absence is one of the first things people check when deciding whether a site like this is real.]
If You're in Crisis
We are not an emergency service and we can't respond quickly enough to help in a crisis. If you're thinking about harming yourself, call or text 988 in the US to reach the Suicide and Crisis Lifeline, any time.