Refund Policy

You Are Never Charged If

• A professional does not approve you
• We can't match you with someone licensed in your state
• You cancel any time before your appointment starts

Payment is taken after approval, not before, so in these cases there is nothing to refund.

Full Refunds After Payment

• We make an error that means you don't receive the letter you paid for
• You are charged twice for the same order
• Your letter is missing something a valid letter must contain and we can't fix it

No Refunds

• Your landlord, housing provider, airline, or another business turns down a valid letter
• You gave false information during screening
• You change your mind after the letter has been written and delivered
• You miss your appointment without telling us in advance [state your notice window]

We can't refund a denied housing request, because we never promised one. A letter supports a request. It cannot force anyone to say yes.

How to Ask

Email support@onlineesaletter.com with the name and email you ordered under. We reply within [X] business days.

Approved refunds go back to your original payment method and usually take 5 to 10 business days to appear, depending on your bank.

Chargebacks

Please contact us before you dispute a charge with your bank. It is almost always faster, and a dispute freezes the order while it is open.